Category: Customer Service

Home Knowledge Base Customer Service
How to Calibrate a Scale

Locate the store’s calibration weights and a flat surface that is as level as possible. Place the scale on the flat surface. Turn the scale on by using the on/off button. The screen should display 0.0 Press and hold mode for 3 to 5 seconds until the screen displays CAL.   Press the mode button …

Protected: How to Fill Out The Trello Repair Card

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Customer List/Loyalty Program

Both Elev8 locations have a loyalty program, they are NOT connected. The loyalty program is beneficial to both us and the customer. It helps us keep track of each customers sales, receipts, and it gives us general information about them. If the customer is in the loyalty program it makes them eligible for discounts. It …

Protected: How To Take A Custom Glass and Repair Order

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Phone Calls

When is the appropriate time to answer phone calls? If a salesperson calls we always save the number as a 999 plus their company name number so you know not to answer it. If the phone is ringing and you were busy with a customer just ignore the call and call them back after. Make …

Gender Neutral

Gender Neutral also known as Gender-Neutralism, is the idea that policies, language, and other social institutions should avoid distinguishing roles according to peoples sex or gender, in order to avoid discrimination. If you are unsure of someone being a male or a female when they come into the shop then don’t call them a male …

Water Testing Pieces with Customers

If a customer would like to water test a piece before they purchase it they definitely can! We let each customer water test two pieces if they chose to. Let the customer look at pieces they are interested in. Have them narrow it down to their favorite two. Put water in one piece and let …

How to Correctly Show Customers Glass or Other Products

After you have greeted your customer ask them if they are looking for anything in particular. If they are show them where the item is located and answer any questions they may have. If they are not wait til they have a question or want to see something. If they would like to look at …

How To Reply To A Bad Google Review

Before beginning your response to a review, take a deep breath. You don’t ever want to be angry when you respond. It’s vital that you apologize, even if it wasn’t your fault! Remind the reviewer that their experience did not align with what your business typically strives for (you can tie in your apology here). …

How to get to the different knowledge bases

How do I get to the knowledge base? For Elev8 Distribution go to Knowledgebase For Elev8 Glass Gallery Retail Shops go to Knowledgebase For Elev8 At Home Partners go to Knowledgebase